The Promise

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AVENUE is proud to support The Promise, the Scottish Government’s pledge that all children grow up loved, safe, respected and able to realise their full potential. 

The Promise was launched in February 2020 following a wide-ranging, root-and-branch investigation of children’s services by the Independent Care Review. The review heard evidence from more than 5,500 care-experienced young people and adults as well as dozens of organisations who work to support vulnerable children and young people across Scotland. 

At Avenue, we are clear that The Promise is a learning opportunity for us as a charity, for the agencies we work with and for Scotland as a whole. We should all be asking searching questions of ourselves, such as ‘Where do we need to improve?’, ‘What is going well?’ and ‘Are we offering the right support to everyone who needs it?’.


Avenue’s Promise Pledge

Avenue will listen to the views of children, young people and families and use them to inform how we develop our services.

Avenue will champion the rights of children and young people.

Avenue will find ways to enable the voices and experiences of people who use our services, members of our team and colleagues in partner agencies.

Avenue will build confidence amongst our staff to make changes in the way we do things in the best interests of the children, young people and families we support.

Avenue will work towards a system that has the child/ young person and families at the centre and is based on love, care and respect, ensuring equality and social justice for all and being committed to getting it right for every child (GIRFEC).

Avenue commits to the ongoing, continuous improvement of services to ensure we’re always doing all we can to effectively support the families we work with.

  • "Overall, despite the trauma I was going through, I felt treated with dignity, respect, understanding and professionalism from everyone I was in contact with."

  • "It was as if I was invisible. They were so busy fighting they just ignored me. After they went to mediation they listened to what I wanted too, and now I get to see Dad without Mum being upset."

  • "Mummy and Daddy told us they were going to meetings every week to talk about me and my sister. I liked it that they were talking about us. I knew it wasn’t to get them back together, but I liked it just the same."

  • "Through counselling I slowly discovered what I’d been missing. Counselling improved both my own life and that of my family. I feel we are more in control of things at home."

  • "Counselling has really saved our marriage and we now have a new way of coping with things together. I found it very easy to talk about difficult emotions which helped me a great deal in my relationship."

  • "I found that this improved communication between my wife and myself. This service is fantastic. The counselling succeeded when all else failed. Please keep doing what you are doing! Thank you AVENUE"

  • "Without the service I am not sure when or how I would have seen my son. Very worthwhile service, sadly under-funded."

  • "The mediator was fair and sensitive. It was positive and encouraging to motivate us to make the best arrangements for our child."

  • "I felt very supported and safe to allow me to express my views." "I felt very happy and grateful for the service I have received."

  • "My motto for mediation would be ‘give them a try’ – they can help bring happiness back to your children. I know my children are glad I took the steps of going to mediation, they tell me each week."

  • "If it was not for a valued service such as your own, we would not be able to realise the damage we are doing to our children."

  • "When I first approached mediation I had no contact with my children. I now have weekly contact – so it worked for me and I would have no hesitation in recommending it to anyone else."

  • "Going to family mediation helped reassure my husband that he was still a very important part of our daughter’s life. He didn’t feel quite so lost."

  • "I would like to thank you for all your help. The improvement in the relationship can only help us all. I feel you had a very large part in sending us in that direction."